Privacy Policy

Privacy Policy – Ovella

This Privacy Policy describes how Ovella (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise interact with us in relation to the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or any other individual whose personal information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When changes are made, we will post the updated Privacy Policy on the Site and revise the "Last updated" date accordingly.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from a variety of sources depending on how you interact with us. This includes information you provide directly, information automatically collected through cookies and similar technologies, and information obtained from third parties.

We may use your personal information to:

  • Provide, operate, and improve our Services

  • Process transactions and fulfill orders

  • Provide customer support

  • Send service-related messages

  • Prevent fraud and ensure security

  • Comply with legal obligations

  • Conduct marketing and promotional activities (as permitted by law)

  • Personalize your experience on our Site

What Personal Information We Collect

Information You Provide Directly:

  • Contact details (name, shipping/billing address, phone number, email)

  • Account information (username, password)

  • Order details and purchase history

  • Communication content (messages or inquiries sent via our Site)

Information We Collect Automatically:

  • Usage Data (browser type, device information, IP address, pages visited)

  • Cookies and similar technologies (see section below)

Information from Third Parties:

  • Payment processors

  • Shipping providers

  • Analytics or marketing tools

  • Platforms like Shopify that help us operate our Site

All data collected is handled in accordance with this Privacy Policy.

Cookies

Ovella uses cookies and similar technologies to enhance functionality, personalize user experience, analyze traffic, and deliver relevant advertising. You may disable cookies through your browser settings, but doing so may impact functionality.

For details on Shopify-related cookies, visit: https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share your personal information with:

  • Service providers (e.g., Shopify, payment processors, shipping carriers)

  • Marketing partners, in compliance with applicable law

  • Affiliates within our corporate structure

  • Authorities or legal entities when required by law

  • In connection with a business transaction (e.g., merger, acquisition)

We do not sell or share your sensitive personal information.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies before interacting with them.

Children’s Data

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have done so, we will delete the information promptly.

Security and Data Retention

While we use commercially reasonable measures to protect your data, no system is completely secure. Please use secure methods to communicate sensitive information.

We retain your information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion

  • Object to or restrict processing

  • Receive a copy of your data

  • Withdraw consent (where applicable)

  • Lodge a complaint with a data protection authority

We may require identity verification before processing your request.

International Users

Ovella may process your personal information outside your country of residence, including in jurisdictions that may not offer the same level of data protection. We rely on standard contractual clauses or other legal mechanisms for data transfers as required by law.

Contact

If you have any questions or concerns regarding this Privacy Policy or your personal information, you are welcome to reach out through the contact form available on our Site.