Return Policy

Return & Refund Policy – Ovella

We take pride in offering quality products and a seamless customer experience. Please read our policy carefully before placing an order.

All Sales Are Final

At Ovella, all purchases are final. We do not accept returns, exchanges, or offer refunds under any circumstances. By completing a purchase with us, you agree to these terms.

We encourage all customers to review product descriptions, sizing details, and any other relevant information carefully before making a purchase. If you have any questions about a product, please feel free to reach out before completing your order.

Damages and Issues

We ask that you inspect your order upon receipt. If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately so we can evaluate the issue. In such cases, a replacement may be offered at our discretion. Supporting documentation such as photos may be required.

Exceptions / Non-Returnable Items

As part of our policy, we do not accept returns for any items, including but not limited to:

• Personalized or custom products

• Sale items

• Gift cards

• Personal care goods

• Perishable or time-sensitive items

Orders Shipped to the European Union

Please note that due to the nature of our products and store policy, Ovella does not accept returns or order cancellations, including for orders shipped to the European Union. By placing an order, you acknowledge and agree to waive the standard 14-day cooling-off period as permitted for certain goods and retail policies.